[TR] 4.4 How the order search function on the Reseller Board works

The Reseller Board has an advanced search function that lets us search through the order database. This can help you identify customers, check the exact expiry dates of License Keys, look up notes when License Keys have been merged and much more.

2. Steps

2.1: To access the reseller board, please visit the page below:

• https://partners.lumion.com/resellerboard/board.aspx

2.2: If you haven’t got access, please contact arthur@lumion.com.

2.3: One-time only step.  Once you’ve got access, click on ‘Login with Google’ and enter your Act-3D.com login details:

2.4: One-time only step.  Click on the ‘Link’ button:

Once your account is set up with access you can then use the 'Login with Google':

2.5: On the ‘Orders’ tab on the Reseller Board, you can use the ‘Search’ field in order to identify customers that the regular ‘Support Board’ search function can’t find. It also lets you look up License Key expiry dates and order notes.

2.6: The search field accepts the following keywords:

• Email address
• Company name
• First and last name
• Address
• Postal/zip code
• City
• Full country name (for example Germany or Malaysia)
• License key
• License SKU (For example L4NL8PRO, LUM8PROSEAT)
• Order notes

2.7: To search for more than one keyword, please follow these guidelines:

• You can search for multiple keywords with ‘AND’, ‘OR’, or ‘AND NOT’ operators.
• If you want to search for multiple words separated by a space, you must use quotes. For example: CAD Architects will become “CAD Architects”.
• If you want to search for multiple words, for instance first and last name, you can separate this with an ‘AND’ operator.

• Example: Arthur AND Roodenburg

• The search will also return a result if your search keyword is part of another word. For instance a domain name. If you search for ‘email.com’, and the order contains the delivery e-mail address gavin@email.com, it will be included in the search results.
• When you would like to search for licenses delivered to gavin@email.com but you want to leave out a certain license type, use the ‘AND NOT’ operator.

• Example: gavin@email.com AND NOT LUM7PUBTRIAL

• When you want to search for instance for gavin@email.com who ordered LUM8PRO but not in Germany.

• Example: gavin@email.com AND LUM8PRO AND NOT Germany

• When you would like to search for a license that has been delivered to tracey@email.com or gavin@email.com.

• Example: gavin@email.com OR tracey@email.com

• A combination of AND and OR is also possible, but keep in mind that AND will be processed before OR. I wouldn’t recommend using it for searching.
• It is possible to use & for AND, | for OR and ! for not, if you wish to type less.